IT Tech Lead (Senior Developer) – Sprinklr Email

For one of our clients in the retail sector and located in the Hauts-de-France region, we are looking for an IT Technical Lead.

Job description

We are seeking a highly skilled IT Senior Developer / Technical Lead with extensive expertise in Contact Center Solution & chatbot technology platforms like Sprinklr to lead our initiatives. The ideal candidate will combine technical acumen with strategic thinking to design, develop, and maintain chatbot solutions that enhance user engagement and streamline operations.

Leadership & strategy

• Lead the technical aspects of Contact Center for Email management from conception to deployment.
• Collaborate with stakeholders to define strategy and objectives.
• Mentor and guide the development team to ensure adherence to best practices.

Design & development

• Define, develop, and deploy solutions using platforms like Sprinklr and Dialogflow.
• Integrate chatbots with CRM and other business systems for seamless workflows.
• Ensure chatbot designs are user-centric and aligned with business goals.

Optimization & maintenance

• Monitor performance and implement improvements to enhance user experience.
• Debug, troubleshoot, and resolve issues promptly.
• Regularly update to accommodate new features and functionalities.

Collaboration

• Work closely with product managers, UX/UI designers, and data analysts to ensure chatbot solutions meet user needs.
• Liaise with vendors and platform providers to stay updated on the latest tools and features.

Documentation & training

• Maintain comprehensive documentation of technical architecture and configurations.
• Provide training and support to internal teams for chatbot operation and maintenance.

Technical skills

• Deep expertise in contact center platforms like Sprinklr for both chatbot and telephony.
• Experience with APIs, webhooks, and system integrations.
• Familiarity with AI/ML concepts related to Natural Language Processing (NLP).

Professional experience

• 7+ years in IT roles, with 3+ years leading technical teams.
• Proven experience in defining, developing, and deploying Contact Center solutions on Sprinklr.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud).
• Familiarity with Agile methodologies and project management tools.

Soft skills

• Strong problem-solving abilities and attention to detail.